In manicure, 4 fingers damaged badly with cuticle nipper. My friends were shocked + said I should ask for a refund which I felt fair. I emailed, explained, sent photos + requested refund. The owner said that ‘this can happen’. Owner offered a special product to heal skin + to fix nails that had been done messily and were bumpy.
I explained I was not comfortable going back + used antiseptic. The salon ‘don’t offer refunds’. I have sore bleeding fingers and nails that chipped + lifted 4 days on.
Amazing experience in the salon!
Steph is lovely and makes you feel at ease. Lovely customer service and very happy with my treatment.
Will 100% be coming back and highly recommend.
Steph makes you feel so comfortable and welcome. Really professional as well as having great chat. Great experience for first time wax, will absolutely be back!