My first appointment (2 days ago) was rescheduled because they were too busy when I arrived. Despite having to come in again on a different day, I am very pleased with my nails. The nail technician really took her time on them and paid attention to every little detail. I have received a few compliments already and I just had them done an hour ago. Will definitely be back, I just hope I can be seen to for the time and day I book them!