Simply Clinics - Shepherd's Bush Reviews
20 Goldhawk Road, Shepherds Bush, London, W12 8DH
Check availability and book onlineReviews are written by customers after their visit.
2122 reviews
Could not enter the salon so did not have treatment. I was 10 mins late as the store was badly signposted and nowhere to park a lime bike. I explained this on the phone as there were no reception staff and people on the phone were extremely rude - especially the manager rachael.
I was the next customer but would not let me inside to wait (yet gave door code to a delivery driver) they emailed a new appt time with 1 hr wait so i cancelled without refund because i booked via treatwell
Treatment by DT•Ladies' Leg Waxing
Verified review
I had a terrible experience on this occasion. First, I was called by the venue and told they had double booked so instead could I reschedule for a Friday evening. Second, I arrived on the Friday evening and was told by the therapist I should have arrived 5 mins ahead of the stated time and that she had already packed up to go home. Third, I rebooked the appointment for a month later and arrived early to be told that my appointment had been moved from 3pm to 3.15pm without any prior notice
Treatment by DT•Ladies' Leg Waxing
Verified review
Friendly service and quick, professional wax
Treatment by ZN•Hollywood Waxing
Verified review
The clinic was closed, and nobody informed me about this. I called the clinic, and the lady on the phone was extremely rude. She insisted that my appointment was at 10:30, even though it was clearly scheduled for 10:00 in the app. She also seemed to blame me for the situation. In the end, the clinic was never open that day.
Verified review
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