ShadesOLD - Primrose Hill Reviews
2 Erskine road, Camden Town, London, NW3 3AJ
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627 reviews
I have been to Joelle Shades on three or four previous occasions for cuts and colour, and have had a really fantastic experience every time and great results.
Perhaps that's why I found my last visit disappointing in comparison. I went for a balayage - the last one I had at Joelle Shades was fantastic so I had high hopes. I arrived on time but the stylist was running a tiny bit late. No problem. In the meantime, another stylist started sectioning off my hair, ready for the colour to be applied right away. When the stylist was ready, she didn't stop to check what I wanted or discuss with me, so I had to say "Hang on a minute" and take some of my hair out of the clips to show her what my hair looks like when it's down and where my parting is etc. We looked at some photos and discussed and we were good to go once again. Perhaps we should have spent more time discussing because the end result was not quite what I asked for - I suppose I just thought I could trust that the result would be good because I'd had a good experience there in the past.
My advice to customers is: be very very specific and explain yourself clearly if there's something you want. The staff are Italian and speak very good English, but just make sure nothing is lost in translation. It's helpful to bring photos with you.
My advice to Joelle Shades is: slow down, don't rush and take the time to consult with your customer before going ahead with the service.
Apart from that, I had great service - thanks, Joelle Shades!
Styled by Gabriella
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Very happy with my balayage. Sara is a really good professional. Very efficient. This time my balayage was a little more expensive than the previous time. In general, affordable prices, high quality, good products. So happy!!
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i don’t even know what to say other than I regret getting my hair done by them.
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