I asked for a retouch of my balayage and specifically no warm copper tones. Nico gave me copper tiger striped highlights framing my face, not balayage, which he tried to fix with toner. 3 separate hair salons confirmed it was copper highlights, not balayage. I asked for a refund, Nico refused but instead offered to fix my hair with additional toner. I declined his offer to try to fix it and paid another salon to fix my colour by dyeing my roots and reblending the colour.