When I arrived I had to wait 5-7 minutes before my manicurist arrived. She was lovely and apologised for the wait. In terms of setting, I got a pedicure in the end, they don't have specific chairs for that, but I didn't mind. Given the price I thought it was good value and I had some interesting chats with the lady.
Hollywood wax has left me raw (don't want to be explicit but skin as well as hair was removed). The full leg wax was less painful but large patches of hair remain - which I had to remove once I got home. The lady who served me was super lovely, shame the treatment was not good.
The lady was very inviting and friendly. The room was nicely decorated and made you feel relaxed. Maybe some relaxing music whilst having the treatment would have helped but other than that I was very pleased and would use again.