It was my first time there and I must say the atmosphere is great. The whole place is amazingly decorated and the staff very friendly. But the manicure was nothing I expected. I had booked an appointment for a complete manicure but the therapist insisted that I just needed a shape and paint manicure, so she didn't touch my cuticles at all. She just soaked my hands and then painted the nails. And even when I asked if she could clean my nails she said they didn't need anything. I also felt that I needed my nails shorter but after I've told her twice, I felt quite uncomfortable asking again. I could also say that some of them are unevenly shaped but what really bothered me the most is that I paid for something I didn't get and left with my nails feeling stuffed and not clean. The reason I am rating the service with 3 stars is because I really think that the staff was super nice and friendly but lacking in experience.