Ruth was nice but didn't really speak at all, didn't ask how the pressure was or explain anything. The massage didn't feel like she was qualified. The room is also very small with an uncomfortable bed, harsh lighting and people making noise outside.
The staff were really friendly, the room was unfortunately quite noisy during the massage as I could hear the hairdryers quite loudly from upstairs. The massage was very nice but could have been more thorough. A very welcoming atmosphere.