Katy did exactly what I had in mind. She was efficient and understanding and very friendly. My big thing is that I hate being told off when I go to hairdressers (not using the perfect products, leaving over 6 weeks between haircuts, etc) and this has NEVER happened here. Everyone is friendly and helpful, and when someone has a bit of advice, it's always in a nice, helpful, positive manner. The only hairdressers I've kept returning to in my whole adult life.