I called for a last minute appointment and I was booked in right away; when I called back to move the appointment back an hour the staff were happy to accommodate me. Jason the manager was extremely helpful and friendly at every stage. Unfortunately I think the main beautician was away that day and the lady who did my wax definitely seemed lacking in experience; my bikini wax was unnecessarily painful and the appointment overran considerably. Despite my reservations about the quality of the service I received that day I would still recommend G&G and hope that my experience was a one-off. My thanks to Jason for dealing with my comments on the day with grace.