Natalie did a really good job of my balayage. She matched my natural colour perfectly so that I can grow my natural dark blonde colour into bleach blonde ends for a low maintenance style. When I got home I realised some of the dark blonde dye had transferred onto a section of blonde, but Natalie and her team sorted this out for me quickly on next working day. The team were friendly and helpful and I will be back. My only small area for improvement is that the magazines were a few weeks old but this is something which could easily be rectified