Guida was not available as she had arrived late, and so was with another client when I arrived. The salon had not tried to call me about this, but had changed my appointment using Fresha (?) and this had gone to my emails 30 mins before my appointment was due. (I saw this afterwards). I was not offered to wait for her, but was asked to go with another beauty therapist, which I did and was very pleased. I shall probably go with her again next time I'm there.