it was my first time here and I booked a whole body waxing, when I got to the clinic and into the waxing room I asked the two staff members if I could change waxing my arms for another part they said no and made me pay for a serpent treatment on top of what I already payed. it's a shame there is no leeway with the fully body waxing package thats what let them down. apart from that the wax was good and the lady who did it was very accommodating.