They started my appointment a bit late but did apologise. Think the Reception could be a bit more organised - maybe have an extra person who stays on Reception (especially during lunch hours) so there's no confusion as to arrived first, etc. The service itself was fine - the lady who did my wax was lovely, and I'll definitely be going back again.
Convenient location to go to and open til late. However staff come across disinterested and disorganised. That being said the waxing was very good and the facilities were clean.
As ever, this place is fantastic. I had made an error with booking and it was easily resolved, no issues. The lady was a pro at threading, no complaints and very quick and efficient. I love the location as it is right near my partner's workplace. Fab.