I was seen to fairly quickly, but when I followed the beautician into the room as asked to do, she began preparing and heating the wax, and I had to stand and wait around until she was done and until she left in order to undress. I would have preferred if she prepared the wax beforehand and then collected me from the waiting room. The waxing procedure itself was good - the beautician was very thorough. However, having a pillow to rest my head on might have been a bit more comfortable. The beautician was polite and seemed very nice.