I came in for Natural/light Ashy brown balayage.... I know it is difficult to achieve this with natural (warm) brown hair. Anu was patient, very friendly, and cared about the final outcome. I paid for toner, but since the bleach was in for different lengths of time, the toner took to some parts more than others. The original result came out brassy and was not what I was hoping for, but she was happy to fix it the next day free of charge