Facial - in a word the facial was OK! I kept getting asked before hand & at the appointment why not upgrade for a little more. We started late (without the extra time added on at the end) the room was poorly lite, & door was left ajar. Products used were fine, I felt I was given the exfoliation facial & not the classic one I asked for as she was focusing on my nose and chin area scrubbing a lot. The therapist herself was lovely, but don't think i will go back. Massage review to follow