Don't believe the positive reviews. The room was grotty and looked dirty, not relaxing at all. There was stray wax (presumably leftover from a previous appointment) on the cover of the lounger i had to sit on, which then got on my clothes/hands. I specifically asked the beautician to make sure there was no wax leftover but she left some anyway. I was left sticky and uncomfortable as it wasn't removed properly. The beautician was short with me, and quite defensive when I requested or asked things