The booking was very easy, I received the confirmation in couple of hours and then an appointment reminder the day before and on the day. I had to wait for few minutes for the master to come, the reception area is small, but nicely done. The staff was friendly and nice. The reason for four stars is the treatment quality, some of the hairs were not taken out in the inside area (the master didn't check very carefully or may be the light was not great for the purpose) and there were few stubborn hairs on the more visible parts. Normally they should have been removed by tweezers. I have noticed both "omissions" at home already and it was slightly disappointing. Otherwise, it's alright.