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Venue rating

4.4

115 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Rookery Retreat & Spa
Rookery Retreat & Spa
Rookery Manor,
Edingworth Road, Edingworth, Somerset, BS24 0JB
United Kingdom

Hotel Spa

Rookery Retreat & Spa
Rookery Manor,
Edingworth Road, Edingworth, Somerset, BS24 0JB
United Kingdom

Opening hours

Mon - Wed 9:00 am - 6:00 pm
Thur - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun 9:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Rookery Retreat & Spa

Take time out to relax and unwind at Rookery Retreat & Spa, located in a beautiful converted barn at 16th century Rookery Manor.

Our superb facilities include Relaxation Areas, Zero Gravity Massage Chairs, Traditional Hot Rock Sauna, Spa Garden with Outdoor Hot Tubs, Hydrotherapy Pool and a well equipped Techno gym.

This luxury retreat features top skincare brand Elemis – plus Lava Shells, Jessica, GELeration, bareMinerals, Kissed by Mii and Brow by Mii.

All this, plus our friendly team of therapists, ensures Rookery Retreat & Spa is just made for you, your body and your lifestyle.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Venue rating

Based on 115 reviews

5 stars 63
4 stars 37
3 stars 10
2 stars 5
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (8)
  • Body Treatments (1)
  • Body Wraps (4)
  • Hydrotherapy (10)
  • Spray Tanning and Sunless Tanning (1)
  • Steam and Sauna Therapy (8)
  • Face
  • Facials (34)
  • Men's Facial (1)
  • Fitness
  • Swimming (4)
  • Tennis (1)
  • Massage
  • Deep Tissue Massage (2)
  • Foot Massage (2)
  • Hand Massage (1)
  • Indian Head Massage (4)
  • Lava Bambu Massage (1)
  • Lava Shells Massage (4)
  • Stone Massage Therapy (3)
  • Swedish Massage (30)
  • Therapeutic Massage (21)
  • Nails
  • Foot Scrub (8)
  • Manicure (12)
  • Pedicure (14)
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Have you been here? Write a review
Verified review Visited March 2016
Posted 1 month ago
I went for a Twilight Spa Experience and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 1 month ago
I went for a 2 for 1 Spa Day Getaway Inc. 10% off Treatments and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 1 month ago
Rookery spa was an amazing experience! All the spa girls were absolutely lovely!! Would definitely recommend and we are definitely going to return!! Thank you for an amazing break!

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Verified review Visited February 2016
Posted 1 month ago
I went for a Afternoon Tea Spa Day and have awarded it 4 stars.

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Verified review Visited February 2016
Posted 2 months ago
Lovely friendly staff

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Verified review Visited February 2016
Posted 2 months ago
Lovely venue with a lovely atmosphere. Abit expensive for treatments unless in a deal. Afternoon tea was great but all sandwiches came out basic when we asked for just a few to be basic for a fussy person. Cakes were lovely though.

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Comments

2 months ago
Thank you for taking your time to give us feedback. We are pleased you enjoyed your day with us. I have made a note about your Afternoon Tea. We hope to welcome you back in the future.

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Verified review Visited February 2016
Posted 2 months ago
Great spa day, lovely experience and the Swedish massage was amazing!
The only downside was an annoying banging noise in the sauna and steam room, which wasn't very relaxing. I did tell the staff and they know about it and are trying to rectify the problem, so hopefully if I go again it won't be there!

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2 months ago
Thank you taking your time to give us feedback. We are pleased that you enjoyed you Spa Day and Swedish Massage. The noise is where the fragrance is being pumped into the Steam Room, we are trying to find a way to make it quieter for you. We hope to welcome you back in the future.

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Verified review Visited February 2016
Posted 2 months ago
Second time visiting rookery & wasn't disappointed.Was much busier as it was valentines weekend,but still big enough to have space to sit down & relax.Would recommend to everyone & have done!😊

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2 months ago
Thank you for taking your time to give us feedback. I'm you enjoyed your Spa Day. We hope to see you again in the near future.

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Verified review Visited January 2016
Posted 2 months ago
Very welcoming staff, lovely relaxing treatments and a great day over all. Food was excellent too. We felt well looked after and enjoyed the whole experience.
The changing room was a disappointment - much too small and there was no privacy as there were no cubicles - not everyone wants to be naked, struggling out of a wet costume in front of others.

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2 months ago
Thank you for taking your time to give us feedback. I have made note about the changing rooms, we do now have 2 sets of ladies changing rooms to give you more space. We are glad you enjoyed you Spa Day with us, and hope to see you again in the near future.

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Verified review Visited January 2016
Posted 3 months ago
I had a lovely day and the massage from Laura was a perfect ending! I have never felt so relaxed in my life! Highly recommend her if you're looking for a great masseuse!

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2 months ago
Thank you for taking your time to give us feedback. We are glad you enjoyed your Spa Day and enjoyed your Massage. We look forward to welcoming you back in the future.

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Verified review Visited January 2016
Posted 3 months ago
nearly no choice given to us despite when we bought the voucher, there was a few treatments we could choose. Venue had no other customers :/

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Verified review Visited January 2016
Posted 3 months ago
I went for a Afternoon Tea Spa Day and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 4 months ago
Very friendly and welcoming staff. The facilities were clean and staying in the Lodge was nice and quiet. Food was delicious.

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Verified review Visited December 2015
Posted 4 months ago
I went for a Festive Getaway and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 4 months ago
I went for a Autumn Nights Spa Experience and have awarded it 4 stars.

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Verified review Visited November 2015
Posted 5 months ago
I went for a Autumn Escape Spa Day and have awarded it 5 stars.

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Verified review Visited October 2015
Posted 5 months ago
Nice place, lovely staff. Some building work going on so some unsightly areas but this did not interfere with us having a lovely time. I took my sister as a treat for a massage and then we spent the rest of evening chilling in the facilities. Great value for money although I think it would be hard to spend more than couple hours there unless you bought a lot of treatments. A lovely evening.

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5 months ago
Thank you for taking the time to write us a review. I am pleased to hear you enjoyed your visit and look forward to welcoming you back in the future.

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Verified review Visited October 2015
Posted 5 months ago
The staff in the hotel and the spa were very helpful and the spa treatments were very good. However there was building work going on next to our room and on two of three mornings we were awoken by a delivery van or similar, out side our window (engine ambling) at 6.15am.! The Spa deal stated that you could have two 3 course dinners and 2 lunches at the restaurant . However, be aware that you cannot have any course on the menu as you can only have up to £25 per person. So if you wanted say, scallops for a starter, lamb main and cheese and coffee to finish you would have to pay the difference, as this came to about £35/40 per person. Also an automatic service charge is added to your bill, which I don't agree with and didn't notice until I looked at the bill again after we left. We sort of thought we would be staying in the lovely looking Manor House, but that seems to be out of bounds for non-wedding people. Also the motorway noise is constant , so if you like to have a window open (like me) expect the lovely hum of traffic. Although the treatments were very good, I don't think it was good value for the money we paid, so won't be returning.

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5 months ago
Thank you for taking the time to offer your feedback regarding your recent visit to the spa. I can assure you that all feedback is very important to us to ensure we continually offer the highest level of customer service to all of our guests at all times.
I am disappointed to hear that you feel that you would not return to us again and that you feel our Spa Breaks are not value for money. We are currently in the process of up dating our Spa Breaks including making the allocation for dinner clearer and I would like to apologise if this was not explained to you clearly. It is common practise for a service charge to be added to a dinner bill however if you feel that this charge is not justified in can be removed from the bill.

The rooms in the manor house are all Suites therefore are available if booked in advance to all guests at a supplement charge.

I do wish that your concerns were raised whilst you were at the Spa as I would have certainly have done my up most to ensure that the issues raised above were resolved to ensure they did not effect your experience.

I hope that once all of our changes have been completed you would consider returning to the spa as I do believe that all your concerns raised are what we are currently working towards changing.
I hope to welcome you back to the spa in the future and again thank you for taking the time to offer your feedback.

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Verified review Visited October 2015
Posted 6 months ago
Brilliant experience, will definitely be going back. The deep tissue massage booked as an extra treatment was very worthwhile and was discounted as had already pre booked this package. The hot tubs were fantastic too. The meals included in the package were of good quality and the service provided by the staff was consistently friendly and helpful throughout the weekend.

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5 months ago
Hi Anthony,
Thank you for taking the time to write your review. I will ensure that your comments are passed onto the team.
We look forward to welcoming back in the future.

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Verified review Visited September 2015
Posted 6 months ago
We had a great time and the Spa was amazing and we were very well looked after. The treatment was fine and enjoyable but, and this is just personally saying this, it did not do much for me! Maybe I should have done the body wrap! The staff could not do more for us, they are so friendly and so helpful. The food was unbelievable and well done to the chef. The gardens are so beautiful and the only thing that was not quite right was the noise from the motorway which unfortunately does not encourage anyone to go and relax in the beautiful landscaped gardens which we really wanted to enjoy but I guess this cannot be helped! Other than that, it is 5 star all the way! Thank you!

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6 months ago
Thank you for taking the time to write us a review, your comments are very much appreciated and we will ensure they are passed onto all members of staff and departments.

We look forward to welcoming you back in the future.

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