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Venue rating

4.4

107 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Rookery Retreat & Spa
Rookery Retreat & Spa
Rookery Manor,
Edingworth Road, Edingworth, Somerset, BS24 0JB
United Kingdom

Hotel Spa

Rookery Retreat & Spa
Rookery Manor,
Edingworth Road, Edingworth, Somerset, BS24 0JB
United Kingdom

Opening hours

Mon - Wed 9:00 am - 6:00 pm
Thur - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun 9:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Rookery Retreat & Spa

Take time out to relax and unwind at Rookery Retreat & Spa, located in a beautiful converted barn at 16th century Rookery Manor.

Our superb facilities include Relaxation Areas, Zero Gravity Massage Chairs, Traditional Hot Rock Sauna, Spa Garden with Outdoor Hot Tubs, Hydrotherapy Pool and a well equipped Techno gym.

This luxury retreat features top skincare brand Elemis – plus Lava Shells, Jessica, GELeration, bareMinerals, Kissed by Mii and Brow by Mii.

All this, plus our friendly team of therapists, ensures Rookery Retreat & Spa is just made for you, your body and your lifestyle.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Venue rating

Based on 107 reviews

5 stars 58
4 stars 34
3 stars 10
2 stars 5
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (8)
  • Body Treatments (1)
  • Body Wraps (4)
  • Hydrotherapy (9)
  • Spray Tanning and Sunless Tanning (1)
  • Steam and Sauna Therapy (8)
  • Face
  • Facials (30)
  • Men's Facial (1)
  • Fitness
  • Swimming (4)
  • Tennis (1)
  • Massage
  • Deep Tissue Massage (2)
  • Foot Massage (2)
  • Hand Massage (1)
  • Indian Head Massage (2)
  • Lava Bambu Massage (1)
  • Lava Shells Massage (4)
  • Stone Massage Therapy (3)
  • Swedish Massage (27)
  • Therapeutic Massage (18)
  • Nails
  • Foot Scrub (8)
  • Manicure (8)
  • Pedicure (9)
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Have you been here? Write a review
Verified review Visited January 2016
Posted 1 week ago
Very welcoming staff, lovely relaxing treatments and a great day over all. Food was excellent too. We felt well looked after and enjoyed the whole experience.
The changing room was a disappointment - much too small and there was no privacy as there were no cubicles - not everyone wants to be naked, struggling out of a wet costume in front of others.

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Verified review Visited January 2016
Posted 1 week ago
I had a lovely day and the massage from Laura was a perfect ending! I have never felt so relaxed in my life! Highly recommend her if you're looking for a great masseuse!

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1 week ago
Thank you for taking your time to give us feedback. We are glad you enjoyed your Spa Day and enjoyed your Massage. We look forward to welcoming you back in the future.

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Verified review Visited January 2016
Posted 2 weeks ago
nearly no choice given to us despite when we bought the voucher, there was a few treatments we could choose. Venue had no other customers :/

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Verified review Visited January 2016
Posted 1 month ago
I went for a Afternoon Tea Spa Day and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 1 month ago
Very friendly and welcoming staff. The facilities were clean and staying in the Lodge was nice and quiet. Food was delicious.

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Verified review Visited December 2015
Posted 1 month ago
I went for a Festive Getaway and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 2 months ago
I went for a Autumn Nights Spa Experience and have awarded it 4 stars.

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Verified review Visited November 2015
Posted 2 months ago
I went for a Autumn Escape Spa Day and have awarded it 5 stars.

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Verified review Visited October 2015
Posted 3 months ago
Nice place, lovely staff. Some building work going on so some unsightly areas but this did not interfere with us having a lovely time. I took my sister as a treat for a massage and then we spent the rest of evening chilling in the facilities. Great value for money although I think it would be hard to spend more than couple hours there unless you bought a lot of treatments. A lovely evening.

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3 months ago
Thank you for taking the time to write us a review. I am pleased to hear you enjoyed your visit and look forward to welcoming you back in the future.

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Verified review Visited October 2015
Posted 3 months ago
The staff in the hotel and the spa were very helpful and the spa treatments were very good. However there was building work going on next to our room and on two of three mornings we were awoken by a delivery van or similar, out side our window (engine ambling) at 6.15am.! The Spa deal stated that you could have two 3 course dinners and 2 lunches at the restaurant . However, be aware that you cannot have any course on the menu as you can only have up to £25 per person. So if you wanted say, scallops for a starter, lamb main and cheese and coffee to finish you would have to pay the difference, as this came to about £35/40 per person. Also an automatic service charge is added to your bill, which I don't agree with and didn't notice until I looked at the bill again after we left. We sort of thought we would be staying in the lovely looking Manor House, but that seems to be out of bounds for non-wedding people. Also the motorway noise is constant , so if you like to have a window open (like me) expect the lovely hum of traffic. Although the treatments were very good, I don't think it was good value for the money we paid, so won't be returning.

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3 months ago
Thank you for taking the time to offer your feedback regarding your recent visit to the spa. I can assure you that all feedback is very important to us to ensure we continually offer the highest level of customer service to all of our guests at all times.
I am disappointed to hear that you feel that you would not return to us again and that you feel our Spa Breaks are not value for money. We are currently in the process of up dating our Spa Breaks including making the allocation for dinner clearer and I would like to apologise if this was not explained to you clearly. It is common practise for a service charge to be added to a dinner bill however if you feel that this charge is not justified in can be removed from the bill.

The rooms in the manor house are all Suites therefore are available if booked in advance to all guests at a supplement charge.

I do wish that your concerns were raised whilst you were at the Spa as I would have certainly have done my up most to ensure that the issues raised above were resolved to ensure they did not effect your experience.

I hope that once all of our changes have been completed you would consider returning to the spa as I do believe that all your concerns raised are what we are currently working towards changing.
I hope to welcome you back to the spa in the future and again thank you for taking the time to offer your feedback.

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Verified review Visited October 2015
Posted 3 months ago
Brilliant experience, will definitely be going back. The deep tissue massage booked as an extra treatment was very worthwhile and was discounted as had already pre booked this package. The hot tubs were fantastic too. The meals included in the package were of good quality and the service provided by the staff was consistently friendly and helpful throughout the weekend.

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3 months ago
Hi Anthony,
Thank you for taking the time to write your review. I will ensure that your comments are passed onto the team.
We look forward to welcoming back in the future.

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Verified review Visited September 2015
Posted 4 months ago
We had a great time and the Spa was amazing and we were very well looked after. The treatment was fine and enjoyable but, and this is just personally saying this, it did not do much for me! Maybe I should have done the body wrap! The staff could not do more for us, they are so friendly and so helpful. The food was unbelievable and well done to the chef. The gardens are so beautiful and the only thing that was not quite right was the noise from the motorway which unfortunately does not encourage anyone to go and relax in the beautiful landscaped gardens which we really wanted to enjoy but I guess this cannot be helped! Other than that, it is 5 star all the way! Thank you!

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4 months ago
Thank you for taking the time to write us a review, your comments are very much appreciated and we will ensure they are passed onto all members of staff and departments.

We look forward to welcoming you back in the future.

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Verified review Visited September 2015
Posted 4 months ago
Really enjoyed our spa day, staff were incredibly friendly and helpful and treatments were great. Good facilities and not over crowded. Wish they had a steam room but you can't have everything. Food was lovely.

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4 months ago
Thank you for taking the time to write us a review. We are pleased to hear that you enjoyed your visit to us.

As I am sure you noticed on your visit we currently have some building work taking place at the front of the spa. Part of the work is to install a Steam Room!

Please look out for details on our Website and Facebook page of when work is complete and we hope to welcome you back to enjoy this new addition.

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Posted 4 months ago
Myself and my family went for a spa day, I have been here before and I was not impressed with this visit and won't be returning.

In the 'relaxation' room, it looks more like a store room for beds. It's not relaxing because the staff were constantly in and out of the staff room which for some reason leads through to the relaxation room. They used to have the other room, with low lighting and 4 beds and it was much nicer. Shame as this is the only place to relax in the spa.
You should of kept the bigger room for people who wanted to chat and the RELAXATION room for RELAXING.
You can't sit next to the hydro pool because the chlorine was so strong, it was stinging your eyes. We all noticed this and had to leave the area.

There was so much dirt and grime in the bathroom.
Outside there were broken bits of wall on the floor, a traffic cone and lots of other rubbish that needed to be cleared.
The hot tub area was crammed. No privacy- we might as well of all been in one hot tub.

Paying so much for a spa day, you don't expect any of this.

Over all the place needs a lot of TLC, updating and a deep clean!!!!

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4 months ago
Thank you for taking the time to share your comments in regards to your recent visit. I am disappointed to hear that you did not enjoy your visit and would have liked to be able to explain the below in person on the day however unfortunately these issues were not bought to my attention.
We are currently undergoing some changes and an extension within the spa which is why unfortunately the front of the spa is not currently looking at its best, I do apologise about this however in order for us to make these changes and improvements building work must take place.
The building work that is taking place is to relocate the Stock Room to the front of the spa behind reception and for the current stock room to become the Tranquillity Room which was recently changed into our New Dual treatment Room earlier this year.
Please be assured that all client feedback is extremely important to us and all our changes and improvements are taking place due to client feedback to help us ensure that we are continually offering the highest possible standard of service and facilities for all of our guests.
As you can see from our past reviews we score 5 stars on cleanliness in the spa and this is something that we pride ourselves on and is often pointed out in reviews. I apologise if on this occasion you felt our standards did not meet your expectations and this is something that I will certainly be investigating further.
I do hope that once all of our changes have been completed you would consider returning to the spa as I do believe that all your concerns raised are what we are currently working towards changing.
I hope to welcome you back to the spa in the future and again thank you for taking the time to offer your feedback.

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Verified review Visited September 2015
Posted 4 months ago
The spa was absolutely wonderful, the staff were so welcoming and always ready to answer any questions. I think the mains at dinner could have been better, but everything else was brilliant. I have already recommended it to friends and family. I would particularly recommend the lava she'll massage they offer, never had a massage like it, went into a completely different state of mind and body, truly a relaxing experience.

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4 months ago
Thank you for taking the time to write us a review. I am please you enjoyed your visit and especially the Lava Shell Massage.

We look forward to welcoming you back in the future.

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Verified review Visited August 2015
Posted 5 months ago
The spa is clean, and comfortable. The staff very friendly and helpful. The treatments were relaxing and very good value.
The hotel/restaurant environment is a little strange- weddings are obviously the main business activity and the twinkly star lights and 80s pop songs added a bit of nostalgia! The food was superb, particularly considering what we paid for our sweet dreams package. We were extremely happy with the package we received- thank you!

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5 months ago
Hi,

Thank you very much for taking the time to leave your feedback. I am pleased you enjoyed your stay and will ensure your comments are passed onto the team.

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Verified review Visited August 2015
Posted 5 months ago
Fantastic experience, friendly and welcoming staff and fabulous treatments. Just wish we could have stayed for longer! Will definitely be returning.

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5 months ago
Hi Lois,
Thank you very much for taking the time to write us a review.
We very much look forward to welcoming you back soon.

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Verified review Visited August 2015
Posted 5 months ago
A brilliant day, felt very pampered and relaxed in a lovely environment! Staff very friendly. Excellent value for money! Coming back next month for my daughter's birthday!

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5 months ago
Hi Julie, Thank you very much for your review. We look forward to welcoming you back soon.

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Verified review Visited July 2015
Posted 5 months ago
Very disappointed to discover that lastminute.com was no cheaper than booking direct with the venue even though it had a percentage off which indicated it would be - I found this quite misleading.

The venue was spot on and the staff were very helpful with nothing too much trouble - this is what I was after as this was a birthday treat for my wife.

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5 months ago
Hi Howard,

Thank you for taking the time to write us a review I am pleased to hear you enjoyed your visit.

All of our discounts represent the savings of the package against the individual items being purchased separately and alongside our Third Party Offers we also run in Spa offers.

We look forward to welcoming you back in the future.

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Verified review Visited June 2015
Posted 7 months ago
I went for a Escape Spa Day and have awarded it 3 stars.

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