PURE Spa - Edinburgh Airport Reviews
Doubletree by Hilton Edinburgh Airport, 100 Eastfield Road, Ingliston, EH28 8LL
Check availability and book onlineReviews are written by customers after their visit.
23 reviews
From start to finish this was a headache.
We booked a spa day for two, which we couldn't buy directly but had to buy a voucher and then phone up and check when they had availability. This was quite a long process going back and forward.
This process then generated multiple emails (5 or 6) then sporadic emails asking us to review before we even attended.
We got to spa day and there were swimming lessons going on...fair enough but there was also more children in the pool than adults. Young kids (aged 5 or 6) with Pool noodles bashing about in the jacuzzi. 8 year olds in the steam room and overall not a relaxing experience.
Got to the restaurant for lunch where the guy looked at us like we had 2 heads...no record of us booked in, his manager then sitted us but still didn't believe we were booked in until I showed her the lunch confirmation email...she then wanted reference numbers etc even though I'd shown her confirmation from her colleague
Yet to have lunch or have our treatments but I'm not holding out much hope...would not book a pure spa experience again
Date of experience: 09 November 2024
Had an incredible Swedish massage at Edinburgh PURE Spa with Zeenat. She was amazing – her technique and attention to detail left me feeling so relaxed and rejuvenated. The ambiance at the spa was calming, adding to the overall experience. Zeenat tailored the massage perfectly, releasing all the tension and stress I’d built up. Highly recommend booking with her if you’re in need of some quality relaxation time!
I had a gel pedicure from Zoe today at Newhaven and was delighted with it. She did a very professional job and made sure I was happy with it at all stages. I would highly recommend her.
Well, a bizarre experience to be sure. The massage was great, but the actual spa facilities are hilariously dire. Grime caked onto broken or missing tiles, stained ceiling panels, a tepid baby pool with no jets and a still-in-construction set of stairs. The setting was something out of a horror film--dark, neon blue light hiding the mildew and falling apart facilities. The sauna is nice though--hard to mess that up. Staff are lovely, but dear god that place needs a reno and a regular scrub.
The massage experience I had there was great, but the Spa itself was a bit of a let down. The spa was cold, the water in the plunge pool was tepid, both tropical showers were not working, and the steam room was cold or not working. Given how much money some people pay to either go to David Lloyd, or Pure Spa, I am surprised at the condition of the Spa room itself. In addition, although the Spa did not allow youngsters under the age of 16, there were 3 kids that were allowed on the day I attended and were running around the place.
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