PURE Spa - Edinburgh Airport Reviews
Doubletree by Hilton Edinburgh Airport, 100 Eastfield Road, Ingliston, EH28 8LL
Check availability and book onlineReviews are written by customers after their visit.
23 reviews
Had an incredible Swedish massage at Edinburgh PURE Spa with Zeenat. She was amazing – her technique and attention to detail left me feeling so relaxed and rejuvenated. The ambiance at the spa was calming, adding to the overall experience. Zeenat tailored the massage perfectly, releasing all the tension and stress I’d built up. Highly recommend booking with her if you’re in need of some quality relaxation time!
From start to finish this was a headache.
We booked a spa day for two, which we couldn't buy directly but had to buy a voucher and then phone up and check when they had availability. This was quite a long process going back and forward.
This process then generated multiple emails (5 or 6) then sporadic emails asking us to review before we even attended.
We got to spa day and there were swimming lessons going on...fair enough but there was also more children in the pool than adults. Young kids (aged 5 or 6) with Pool noodles bashing about in the jacuzzi. 8 year olds in the steam room and overall not a relaxing experience.
Got to the restaurant for lunch where the guy looked at us like we had 2 heads...no record of us booked in, his manager then sitted us but still didn't believe we were booked in until I showed her the lunch confirmation email...she then wanted reference numbers etc even though I'd shown her confirmation from her colleague
Yet to have lunch or have our treatments but I'm not holding out much hope...would not book a pure spa experience again
Date of experience: 09 November 2024
I honestly don’t understand how this place has a 4.8 rating. There was no spa atmosphere at all — the space felt dirty and neglected. There was dust everywhere, and the bowl I was supposed to soak my feet in was clearly unclean. The products they offer for sale had sticky bottles, which felt unhygienic and unprofessional.
What’s more, the same person who was doing my treatment was also handling the reception. Unfortunately, the person who did my treatment had a strong body odor, which made the experience very uncomfortable. Overall, the place lacked cleanliness, professionalism, and any sense of relaxation. I definitely won’t be coming back.
The body massage and facial was fantastic. Sadia was excellent. I have not had a treatment for about 20 years. I was a bit nervous before I arrived. After the treatment I felt amazing. Whole experience was BLISS. Thank you for easing some of the stress and tension.
The gel manicure was advertised on ClassPass, I attempted to sign up 3 separate times which were all denied and asked to reschedule. I was confused as they are all available time slots on the app and additionally tried to contact them via email and call with no responses. I was disappointed as I’m looking to get my nail done before a trip but was starting to not be sure if this place existed til I looked it up on google. I don’t understand why it would be listed on ClassPass if it is not available for appointments on it
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