I was really disappointed with my experience. The hairdresser did not introduce himself and spoke minimally, I felt like it was all a bit too much trouble for him. The salon was heaving and overcrowded, with noisy kids etc. My hair was very quickly washed, but not thoroughly, and I wasn't offered a drink or asked how I wanted it styled. Was in and out, without so much as a spritz of hairspray, in 20 minutes. The man who I recognise to be the salon owner (from the Treatwell description) was very friendly and cracked a few jokes with me, and the cut itself is ok (straight blunt bob as I have very fine hair) but that was the only good thing about my experience.