My hairdresser was really nice but sadly my hair looked terrible. My one hour appointment only took 35 mins and I felt like she did not take much care when cutting my hair. I have thick hair so usually it does take the full hour. When she was cutting layers, she’d take huge chunks a of hair at a time, I assume to speed things up. My layers ended up being uneven in both sides. The framing pieces at the front were uneven also, but she did correct that after I mentioned it.