I went for a balayage and a hair cut. I showed a photo of what I wanted. I spent around £170 and came out with orange hair. Not only they got the colour wrong, but the haircut was all heavily layered, which is nothing like the photo or what I asked for. They kept saying how nice I looked. I emailed them and all they offered was a toner to be put on top. I did not ask for a refund but I should have asked for at least half of my money back. They didn’t even admit they made a mistake. Disappointing