Added on shellac removal charges at the end of my treatment without explaining during my treatment that it would be a 10 pound charge. I don’t mind paying extra but it’s good customer service to explain charges that the customer may have missed instead of expecting the customer to know (especially if they haven’t been before)
Always wonderful, feel relaxed and pampered afterwards and Vivian always listens to what you want and checks throughout if you’re happy with how the process is going