I did approach the salon via email about this issue but they never followed up: I was left with chemical burns after the bleach was left smeared on my face. The cut was great and colour looked good but completely unacceptable safety/sloppy bleach application, the bleach was applied so thickly past my earlobes and I was given some cotton wool to clean it myself when I said it was stinging. Wouldn’t visit unless you are after blisters around your hairline and forehead.