Pierre Alexandre Hairdressing Reviews
38 King Street West, Manchester, M3 2WZ
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2362 reviews
Great salon for such affordable price - really happy with my haircut
Styled by Lucy
Verified review
I'm going to start this review by focusing on the positive- the stylist and what my hair looked like at the end. Jodie was super pleasant and professional and I was very happy with my full head of highlights; cut and blowdry.
So why did I leave my appointment feeling ripped off and fed up?
I paid £81 for my appointment upfront. I was told at the start of my appointment that because I had some grey hairs I would also need a tint that would cost between £20-£25. I said that was ok. However when I came to pay I was charged £43- apparently to cover the cost of the tint and toner used on my hair. So I ended up paying £124 as I was charged over half the amount I had already paid. I rang the salon five minutes after leaving to question why this was the case and was told that because my hair was long and thick my appointment had taken longer than expected and the "salon has to make money back somehow because we offer so many discounts". I was then told that I could have chosen not to have a toner????? Surely that is part of the process of highlights to take your hair to the required tone?
One hour into my appointment two members of staff had approached my stylist one after the other asking her when she would be finished and how long it was going to take. Jodie explained she was only halfway through the process and would need more time but I found the manner of the other staff really unprofessional as it made me, the client, feel uncomfortable. Things didn't improve when a junior member of staff went and played hunt the towel and then ended up putting a damp smelly towel that had obviously been used by another client around my neck. After pouring water down my back attempting to wash my hair she then dried my hair using a towel that a previous customer had left on the seat next to me. I was so shocked- I just asked if there was a towel shortage. Long story short while I was extremely happy with the colour and cut I received and would have regularly seen the stylist I saw and paid the full amount- I am not going to give my hard earned cash to somewhere that treats me like a second class citizen and then slaps me with a load of hidden charges because my appointment has run over. Disappointing.
Styled by Jodie
Verified review
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