Appointment wasn't booked in unfotunately (I had booked and paid in advance through Treatwell)
Staff were friendly but not apologetic about this. A junior assistant had to wash and blow dry my hair (she was lovely but unable to blow dry my hair to a good standard) as there were no stylists available. A stylist finished my hair at the end with straighteners and was clearly very competent. Had she have done the blow dry too, I would have been delighted!
they hadnt written my appointment down so as i arrived they turned me away and didnt come up with any solution. not the first time ive had issue with this company