I booked a hot wax and the therapist did 2 tiny strips of hot wax and then switched to strip wax. I questioned what she was doing and she claimed that it isn’t possible to do a Hollywood wax with hot wax. Clearly this is untrue and if they aren’t able to perform that service then they shouldn’t be offering it. My skin is super sensitive and has literally taken months to recover from this wax. Very disappointing.