I booked an appointment for 3 pm for cluster Eye lashes. Took time off work to get there. A young and rather unprofessional girl spoke to me in the doorway when it was raining and asked if I was sure I had an appointment with them. Then said she can't take off my lashes and asked if I could pull them off myself. I just walked off, wasn't going to waste my breath, they clearly don't need clients I guess........