Appointment was delayed of 30 minute and so the wax was bit rushed. The staff is really polite and nice. The wax itself was ok, bits of wax left on the legs but can happen. Room seems clean but you have to lie down on a blanket without any single use only paper sheet. Unfortunately I was upset when I was charged for an extended bikini wax when actually was a normal one that we agreeded since was my first bikini wax.