I guess my complaint isn't really with this place because, bizarrely, shortly after booking I received a text from the person I booked with asking me to go to a different salon because they were double booked... I checked then and again when I arrived that this other salon could still do gel extensions rather than acrylics, which I had paid extra for because they are safer, better for the nail and more eco-friendly. Both times I was told yes, I was getting gel extensions.
Unless I've managed to miss a revolution in which gel became powder and didn't need UV light to cure, I did not get gel extensions, I got acrylics. The therapist used powder and liquid to make the overlay, just as she did for the girl next to me - who had paid £5 less for acrylics - and the fumes smelled. Never at any point was any UV light used. She did a great job, but it's not what I paid for and it wasn't at the salon I paid for it to take place at. Having reviewed the booking on Treatwell I can see they call it 'gel powder extensions', but from googling quite a bit I can see that doesn't exist.
Experience was good, nails are lovely - but just v chaotic and disorganised. I had to wait as they didn’t have enough nail lights for the amount of people in!