Firstly, don't be put off by the location of the spa within the gym. The treatment room is tucked away and is very tranquil. The massage was first class and I will definitely be going back.
I went for a 30-minute massage and therapist was 5 minutes late and finished bang on time (so after being shown to the room and undressing etc, I felt like I only got a 20 minute massage), which is poor value. The room was clean and nice but you have to go through the gym which isn't great. Bit disappointed and not sure I would go back! I don't mind if the therapist is a bit late but I think that you should still get your full appointment.