On arrival you just have to wait in the gym reception area. I guess you just need to be on time! You get walked through the work out area to the room.
The room is ample enough, both therapists asked us our needs and problem area. I felt that my therapist didn't exactly mirror what she did on both sides of my body so some inconsistency.
Other reviewers are right, you can hear noise from the gym so do not expect a complete spa ambience.
Overall -a pretty good massage and good value for what they charge.
Deep tissue massage was great, I was asked if I had any particular areas I wanted working on and it was done. Not too painful but enough for it to help. Really great value, will return!