I am suffering from some quite chronic back pain (stress, posture, working from home), and the massage I had was a little too hard and painful, and what with it being quite rushed, didn't turn out to be the healing treatment I'd hoped for. This could have been my fault with not booking the right therapy, and also it was right before lockdown which is stressful for people - but I would suggest to Om to please ask your customers exactly what treatment they need and listen if it is too painful.