My hair appointment had started and half way through they are discussing price. The hairdresser doing my hair was rude and put the hair dryer down as if she was not going to continue by hair until I paid. I had no problem paying the extra for longer hair, it was simply her attitude and that the last time I attended (a few months back) I had been booked in for medium hair and had no issues. The receptionist was very nice and explained well. The only issue was with the hairdresser who completed my hair, without smiling once and without an ounce of customer service skills.