The salon was chaotic, the stylist didn't even know the treatment I was having. It was incredibly rushed despite not being busy, I was unable to negotiate properly the length I wanted my hair cut and my blunt trim isn't even straight. Would recommend the Covent Garden Salon ten fold.

Rebecca•almost 7 years ago

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Have been to the salon before and had a great experience. Came the second time, relying on my positive first time but had a disappointing shock at the service this time round. The hairdresser didn’t ask what colour I wanted and went off his own opinion, didn’t ask me if I was ok with the length and blamed me when I asked to cut it shorter, saying that it was now too late and that I’m delaying him with my late decision. Also receiving a number of unpleasant comments including being described as a “cold character” and stating to me the assumption that I do not often visit the salon, well I certainly won’t warm up and return after this experience! Overall just shocked by the rudeness especially as the other staff seemed perfectly polite and friendly. Didn’t ask what blowout I wanted and seemed to jsut go with his instinct. Overall jsut a very stressful and dissatisfactory experience.

Anonymous•almost 7 years ago

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