I was really impressed. I have thick, coarse, curly hair and people don't always know how to cut it well. Georgina was experienced, made suggestions, gently pushed back if I suggested something, explaining why she would suggest something else. Gave me advice on how to care for my hair. She also did a beautiful blow dry and somehow managed to get it curly too. I also had a moisturising treatment - all included in the £33 price. I would not have believed it had I not seen for myself.