I gave two stars only because the colour turned out fine - basically matched my roots to the rest of my brown hair, so it was ok. The experience, however, was utterly dismal. I showed up to a salon where 3 hairdressers were mid-way through each of their clients, and there was another girl waiting ahead of me, clearly disgruntled. By the time I sat down in the chair it was 25 minutes past my appointment time. The initial colourist was nice and seemed capable, and all went smoothly with her until she put me in the hands of another guy, who was clearly completely inexperienced. I left the salon with my hair still somewhat wet! He "blew dry" my hair by picking up some pieces and blowing them, until I finally asked him if he could use a brush so I could get a proper blow out. In the end, I left with hair looking like I blew it dry myself in 5 minutes. The ends were unfinished and there was no volume whatsoever. Worse still, I paid for a treatment and never got one. I didn't pay £50 for a single-process colour, sorry. I never got the treatment or blow out I paid for. Absolutely a disappointment.
I had a full head of highlights with Carmel. She was extremely thorough and these were by far the best highlights I have had. I will definitely return. Thank you!