Went to get a trim. Specifically asked to take minimal length off and merely to neaten the style I had. Ended up coming out with a badly cut step in the back of my head, returned to get it sorted out, again saying not to touch the sides as I was happy with that part. My hair was then hacked at, made to look horrifically thin and full of messy scissor marks.
Very upset and gutted that my beautiful looking old hair is now a horrible mess that I am going to have to pay somewhere else to sort out and spend ages re growing.
Lovely service good value for money and friendly staff. The venue is also very well situated within the Central London location and is very easy to find from the station
I booked for a Brazilian blow dry, John has done a brilliant job. He was very attentive to details and took the time to precisely treat each small piece of hair, and he tried to replicate the picture I shown him at start. Really appreciated the effort and the ambience was nice as well, nice music, nice atmosphere between employees and conveniently located. Will definitely go back there. Thanks !
My experience at Gusto was very pleasant. The staff were accommodating of my getting there late due to train delays and didn't make me feel rushed at all. The sytlist was attentive and very good at his job.