Appointment was late had to remind them twice. Had to skip my conditioning treatment because of time. No one really seemed to care and the guy who washed my hair ended up being my stylist (since the one I had booked for my time didn't seem to be available or didn't show up - no one explained).
Stylist was a bit confused throughout and the haircut wasn't great. He rushed to finish it as his next customer arrived. All in all, pretty crap experience which is a shame as I came here once and had a good stylist and service, I guess they take too many bookings at the same time now.
Would not be coming back here.
Good consultation, ambiance was nice, treatment was overall very good. The colour was very good, only gripe is stylist did not get close enough to my scalp for some of my roots.