The hairdresser didn't cut to the length I requested, and my hair is uneven to the point where if I don't keep it perfectly parted where my hair parts, then I have lots of longer bits of hair falling below the hairline level at the base.
The facility here is just okay but not amazing. I'ver never sat in a more uncomfortable washing station in my life, you start feeling the pressure on your neck after 30 seconds. The cut was nothing out of the ordinary, I got way more layers in my hair than what I wanted, so not chic.
The blow dry though was amazing, I'd would only ever going back there for that.
If you want a great colour then go here. However it took 1 1/2 hours longer than anticipated and I needed to go by 3pm. I was told that would be ample time but instead I was late for my meeting. I did enjoy the pampering but was quite stressed by the end because I had to rush. The colour was great but the cut wasn't quite what I would have liked, a little bit dated. Also, there were only two washing basins so we had to dip in and out. I would say the lady I had was great and extremely attentive. Could have done with some WIFI so I could get some work done meanwhile. Glad I got a 60% off deal as that was a bargain. Not sure I would have paid full price. The place was cleanish but needed a good paint job. A little bit tired.
staff were fine - only offered tea or coffee, no sparkling water available. I did see another customer got champagne! The salon has no heater to speed the highlights up - the hairdresser himself expressed his fustration that they don't have one!
I have been to Gusto previously and had a positive experience- I think it's hit and miss here. Bita did my colour - it was left on too long and she was panicking as there was no sink available to wash it off. I asked for a warm brown, but it had an almost green tinge. Not a great look! It's only semi permanent, so I'm not too concerned though.
I asked her to pin my curls so they lasted, but she said they had no pins/grips...in a hair salon!!
The conditioning treatment was good though and the price and location are both positives.