I was in and out very quickly and although I did only ask for a tiny amount to be taken off I did ask for layers which I think my stylist forgot about. I didn't arrange for a styling blow dry but my hair was still damp when I left. This is the 3rd time I've been to Gusto. I usually feel like it is good value for money but this time I didn't. I would still go back though because previously I've been really happy with the result.