My appointment time was completely ignored and I was forced to wait 20 minutes. I was booked for shellac removal - it’s not shellac. Two staff members had to take them off and used an electric nail file. My nails are completely destroyed now they’re so thin. I was also charged double as she filed my nails after taking the gel off - an added extra??? Outrageous. The girls didn’t know how to use the till. I was mortified and couldn’t wait to get out.