I don’t normally leave a review when I am unhappy, but I was most disappointed with the customer service. My booking stated the appointment was 1hr50min & I ended up being there 2hr45min. No consideration for any alternative plans I may have had. After 2hrs & 20min when I had politely mentioned that this appointment was going over what I had anticipated, & I was told that there was an error with Treatwell’s timing & that the appointment should have taken that long. This was also the point I had been told “ohh so that’s why you’re in a mood”.. totally unacceptable. Especially when I had specifically kept quiet to avoid a scene. I even refrained from saying a single word when during the lady doing my pedicure buffed over my toes as well making them bleed. I also have 5 gel nails that have chipped & peeled after 3 days. Very disappointed with my experience & most of all the customer service. This is not the place for me & they’ve lost a customer because of it.

Anonymous•about 7 years ago

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