Got at the venue and was asked to have a seat. There isnt really a waiting area and the only two chairs available were occupied by staff so had to seat next to the entrance door at the nails station. The appointment started 35 mins late with no communication on why. I did enjoy the massage as it was very relaxing and Afroz was lovely,however I would have appreciated if she asked what areas I had tension on and what type of massage I wanted. good experience overall but didnt solve the pain