I have been a loyal customer for about 4 years now, and I have no complaints. Of course they have rules here regarding appointments that might seem foreign to those who are used to regular nail salons. But this place is not just your average nail salon. You pay for QUALITY here. A gel mani here can last me for a month, a gel pedi can last me more than 2 months! Don't expect to pay £15 for a gel mani here, these nail techs have done celebrity nails, so they are providing top notch nail game.