Nail Garden and Spa Reviews
127 Western Road, Brighton, Brighton and Hove, BN1 2AD
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5763 reviews
I booked an appointment, with any technician, for the combi manicure and pedicure package. Upon arriving, I was shown to a seat and offered a drink. 25 minutes later, I was still waiting to be spoken to or updated about when my treatments would start and was dismayed to see an array of people coming in off the street getting treatments before me. Wgen i questioned it, i was told it was because the person assigned to me (not requested by me) was over-running. This is not good customer care. I had plenty of time to survey my surroundings: dead flowers in the vase, no music/ambience, stressed looking/miserable staff - it certainly wasn't the pampered environment I was hoping for. Another client who'd booked was also kept waiting around 20-25 mins whilst others came in off the street were treated before her. I was happy with the result of my manicure and pedicure but was surprised my hands and feet weren't immersed in water to soften them up (you have to pay for the upgraded treatments for that) - it was quite painful when the cuticles were being pushed back. The price was good (although a bowl of water to soften before treatments should come as standard); there was an extensive choice of colours and I was offered 2 drinks during my time there. I would suggest better communication from them, some ambience, and a bit of a clean as the trays containing the cotton wool under the technicians seats were a bit grubby. I dont seen the point in booking a time slot as there were no apologies for the delay, which meant I was an hour late getting back to work. 3/5 as my issues are all easily fixed and my nails looked nice and the cost was fair.
Gel Nails Manicure
Verified review
Very thorough, efficient & good attention to destabilise. I’ll be back soon!
Treatment by Claudia•Gel Nails Pedicure
Verified review
Im sorry to say May did very bad job on my lashes this time. They were all stuck together and twisted. I travelled all the way from London and only after one day they look so bad i have to go somewhere and get them removed. They didnt reply to any of my emails when i said i wasnt happy neither they offer for me to come back so they can do again. I have to spend more money to have them removed. I couldn't even brush them because they just look messy going in different directions. She just stuck lots of lashes on without paying attention to technique or making them look neat so i was very dissapointed. Waste of my time and money.
Eyelash Extensions
Verified review
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Looked exactly the way I wanted it and the girl took the time to explain and make me comfortable. It’s been almost two months and my lashes have looked their best ever. Will be back for a touch up for sure!
Lash Lift
Verified review
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