I booked my nail appointment on the morning before my appointment so was pleased to get something last minute. I arrived on time (5 mins early) and said who I was and told to take a seat. When I sat down I saw a text message saying they were running 15 mins late. However, they were actually 45 mins late and no-one said a word to me about it. So I was left waiting. The girl who painted my nails was nice and polite and apologised for running late after she’d started but I would have appreciated someone keeping me in the loop. She did a good job of my nails although I had to compromise with the colour as I wanted an orangey red which they didn’t have. I’d paid before the appointment online with PayPal through treatwell - £23+ Thinking that would be easier for them but they asked me for money after the appointment - £20. I said that I’d paid £23 and they said it was only £20 for gel nails but didn’t refund me the £3. So I overpaid and wouldn’t recommend anyone else pays online. One last thing- the seats are very comfortable but we’re lower than the table which meant I had to hold my arm up in the air which I found very uncomfortable. Altogether not a great experience so I do t think I’d go back. Shame.