I booked via Treatwell on the way back from travelling abroad but my plan was delayed 20 hours. Treatwell wouldn't let me change the booking but the salon was super accommodating and even answered my WhatsApp late in the evening. I also needed extra info to claim it back in my health insurance so I think I was unintentionally difficult! Again the salon were super helpful. Masseuse was very good and gave a strong all over massage which seemed to fix most of my pains.